1. Who we are
ProNest Finance Pty Ltd (ABN 84 671 721 814, CRN 553380) is a Credit Representative. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Contact: help@pronestfinance.com.au | +61 3 7082 8988 | 14 Frodo Circuit, Clyde, VIC 3978
2. What personal information we collect
We collect information you provide in enquiries, including:
- Name, phone, email, address
- Business details – ABN, business structure, time in business
- Asset and finance requirements – vehicle type, purchase timeframe
- Financial information required by lenders to assess finance applications
3. How we collect it
We collect information directly from you via our website, Facebook Lead Forms, phone, email and in person.
4. Why we collect it
To:
- Provide finance broking services and compare options from our lender panel
- Assess your eligibility and submit applications to lenders
- Contact you about your enquiry
- Comply with legal obligations under NCCP Act and AML/CTF Act
- Improve our services and marketing (with your consent)
5. Disclosure
We may disclose your personal information to:
- Lenders and insurers on our panel for the purpose of assessing your finance application
- Our aggregator, service providers and CRM systems
- As required by law
We do not sell your personal information.
Some lenders may be located overseas, but we take reasonable steps to ensure they handle data securely.
6. Credit-related information
If you apply for finance, we may collect credit-related information from you and credit reporting bodies to assess your application. This is handled in accordance with our Credit Reporting Policy.
7. Marketing
We may contact you about finance products. You can opt-out at any time by contacting us or using unsubscribe in emails.
8. Security
We take reasonable steps to protect your information from misuse, interference and loss, and from unauthorised access.
9. Access and Correction
You can request access to or correction of your personal information by contacting us. We will respond within 30 days.
10. Complaints
If you have a complaint about how we handle your privacy, contact us. If not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Facebook Lead Forms
If you submit a form via Facebook/Instagram, you consent to us collecting your name, contact details and answers to assess your finance enquiry.
ProNest Finance Pty Ltd | CRN 553380 | ABN 84 671 721 814
